Terms, refunds & privacy
Last updated October 15, 2026
Evolve Customers is run by JLKG Services, LLC (“JLKG”, “we”), a Utah company. This page explains, in plain words, how we work with clients, how billing, refunds and cancellation work, and what we do with your information. A signed agreement with a client, if there is one, comes first where the two differ.
1. What we provide
We set up custom business tools for our clients and keep them running. That work has two parts:
- Setup: building and configuring a tool around your business, your data and your rules.
- Monthly upkeep: keeping the tool running and improving, including the server, software and AI costs to run it.
The price of each tool is agreed in writing before any work starts. New tools added later are priced separately, in writing, first.
2. Billing
We invoice through Stripe. The setup fee is invoiced when the work is agreed. Monthly service is invoiced each month. Invoices are due within 15 days.
3. Refunds
- Setup fees are not refundable once work has started.
- Monthly fees already billed for past months are not refunded.
- If we bill you by mistake (a duplicate charge or a wrong amount), we refund the difference.
4. Cancellation
Either side can end monthly service with 30 days’ written notice. Email is fine. Service continues and is billed through the end of the notice period, and nothing is billed after it.
5. Your data
- Your data (records, reports, rosters, documents) stays yours.
- We use it only to run and improve your tools. It is kept separate from every other client’s data and is never used for anyone else.
- You can get a full export of your data at any time, and at the end of service.
- We delete your data within 30 days after service ends, unless you ask us in writing to keep it longer.
6. AI
Our tools use AI (currently Anthropic’s Claude) to process your data so the tools can do their job, for example reading your records and drafting text. You review and own anything the tools draft before you use it. The tools are aids, not a replacement for your own judgment.
7. Privacy
We collect only what we need:
- From clients: the business data needed to run your tools, and the contact and billing details needed to work with you.
- From this website: what you type into the contact form (name, email, phone, message), used only to reply to you.
We never sell your information or share it with anyone for their own use. The only outside services that handle it are the ones needed to run our work: our hosting provider, Stripe for payments, and Anthropic to run the AI in client tools. Card payments are handled by Stripe; we never see or store your card number. To see, correct or delete what we hold about you, contact us below.
8. No guarantee
We do the work carefully and fix problems we can reasonably fix, but we do not guarantee a specific result or that a tool is error-free. You are responsible for how you use what the tools produce.
9. Law
These terms are governed by the laws of the State of Utah.
10. Contact
JLKG Services, LLC · Jared Fenn
Call or text 801-318-4343, or use the contact form on the home page.